Refund Policy

Return / Exchange policy

We accept returns for store credit and exchange with in 10 business days of delivery. Items, including packaging, should be returned in original selling condition along with proof of purchase. Merchandise condition is subject to our assessment. Customer is responsible for all related shipping costs for returns and exchanges. No Refunds.

Please note that we do not accept Ransom Jewelry purchased from any outside retailer.

To start a exchange/return, you can contact us at If your request is accepted, instructions  along with the return shipping address will be sent.  Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and email us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom products (such as special orders or personalized items), And SALE Items are non-returnable. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Your satisfaction is a priority to me! If you have any questions or concerns about anything once you receive your Ransom Jewelry, kindly contact me at I will always do my best to rectify any situation.